ORDERS, PAYMENT AND PRICING
All orders must be received in writing, by email or fax. Any amendments to your order must also be received in writing.
Unless credit account terms have been agreed, all goods ordered must be paid for on a proforma basis. All goods for supply outside of mainland UK will be supplied on a proforma basis only.
For proforma customers, delivery times are quoted on receipt of payment. For all other orders, delivery times are quoted on receipt of order and are to be treated as estimates only.
Prices are in Sterling and are inclusive of VAT.
Prices are exclusive of freight, duties and export taxes.
Orders of a high value or custom nature may require a significant deposit or special payment terms to be agreed prior to production.
Where payment is made by a UK customer with a credit account, payment must be made within 30 days of the invoice date. Failure to observe these terms will forfeit account status and incur interest on any payment overdue at 3% over the base lending rate of HSBC Bank Plc, varying from time to time.
Preferred payment methods are bank transfer or debit/credit card. Cheques are accepted but 10 working days must be allowed for clearance. A despatch date cannot be confirmed until the clearance time has elapsed. A 2.5% fee will be incurred for payment with American Express. Porta Romana Limited will not accept local bank charge deductions.
Separate charges may apply for country specific import certification requirements such as SASO, EUR1, ATR1 and Certified Invoices for customs clearance.
Prices quoted may be subject to change without prior notice at the sole discretion of Porta Romana Limited.
No minimum order quantity is required.
Title to goods shall only pass when payment has been received in full.
Porta Romana Limited reserves the right to discontinue items without notice.
Prices are for products designed and wired for use in the UK market only. For European or US products, please see the relevant Product Guide.
DAMAGE AND RETURNS
In the event of receiving damaged or missing goods, and where liable, Porta Romana Limited will endeavour to rectify the situation as promptly as possible. Please help us by following the below procedure.
- All damages and shortages must be notified within 3 working days of receipt of goods. Please include a photograph of the damaged item and packaging with a returns form.
- Porta Romana Limited must be notified if goods are not due to be unpacked within 3 days of receipt.
- A replacement order will be sent upon receipt of a completed returns form.
Porta Romana Limited will take no responsibility for damages incurred in transit when using your own shippers. A signature from your chosen courier on collection confirms that they are receiving your order in good condition, and that boxes have been labelled in accordance with their specifications. Your shippers should provide you with the necessary insurance to cover your order.
Orders cancelled once manufacture is under way, or goods returned for reasons of unsuitability will be accepted at the management’s discretion subject to a minimum returns charge of 20% plus transport costs. Where goods are accepted for return, it is the responsibility of the client to ensure that they are received in a saleable condition and any damage sustained will be charged back to the customer.
Porta Romana Limited is unable to accept items for re-stocking later than 60 days from date of invoice.
Porta Romana Limited is a Lighting Association ‘Code of Practice’ accredited company. All lighting products are made using the finest materials and wiring assembly processes are carried out and monitored to the highest standards. Unless particularly delicate features of a product design are either obvious or specifically drawn to the attention of the buyer or user, it is warranted that all such items:
- are of contract quality and suitable for use in commercial interiors
- wired and tested to all relevant, and current standards and CE marked
- provided with Certificates of Conformity as and when required, to the following standards BS 4533 Section 102.1: 1990 EN 60598-2-1: 1989 BSEN 60598-1-2008 Fixed General Purpose Luminaires; and BS EN 60598-1-2008, BS EN 60598-2-4-1998 Portable General Luminaires
- all products are assembled with the use of British Standard or European Standard components
US (UL Listed)
Porta Romana Limited has UL standard approval to supply lighting product bearing the UL and CUL mark under the following file numbers:
- E310263 Incandescent, Surface Mounted Luminaires
- E467482 LED, Surface Mounted Luminaires
- E314811 Luminaires Portable
All products are assembled using UL listed/recognised components to a minimum standard as required by Underwriters Laboratories Inc.
All other warranties either express or implied, are expressly excluded, including the warranty of fitness for a particular purpose.
Bathroom Wall Light Warranty
Where a Wall Light (sconce) is specified as being suitable for Bathroom use, the suitability is warranted only with regard to the regulatory approval for the wiring system which has been approved with IP44, IP65, UL and/or CUL ratings for damp locations. The Wall Light (sconce) is not warranted for bathroom use in terms of construction material, finish or lampshade material and the suitability on these grounds must be judged by the Interior Designer or the end user based on their understanding of the conditions of the space for which the Wall Light (sconce) is intended.
Porta Romana Limited offers a 2 year warranty on all products except lampshades (where a 1 year warranty applies) against manufacturing defects. This warranty excludes damage resulting from shipping, accident, alteration, misuse, tampering, negligence, abuse, or ordinary wear and tear.
Porta Romana Limited is not responsible for damages relating to natural fading or discolouration, oxidation, humidity, prolonged exposure to sunlight or salt air or other unsuitable environmental conditions.
Wood, stone, glass, iron, brass, and other decorative materials vary in tone, colour, character and texture: variations are inherent in such materials and finishes and should be expected.
Design Policy and Copyright
All products are exclusive designs belonging to Porta Romana Limited. Please do not submit design sheets featuring Porta Romana products to other manufacturing companies. Any manufacturer found to be re-producing a Porta Romana design will be breaching copyright or EU Design Right laws. As members of ACID we actively pursue any infringement of Design Rights.
Please contact Porta Romana Head Office in advance of designing a website which includes any Porta Romana images. In appropriate instances, use of images will be allowed at the sole discretion of Porta Romana and subject to signing a partner image licence and the following conditions.
Company Registration Details
- All websites featuring Porta Romana images must be approved before going live
- Products must not be available for online purchase
- No prices should be detailed in any circumstances
- The text ‘From the Porta Romana collection’ must be included alongside any images featured
- Porta Romana images are not to be changed or altered in any way
Company Reg. No: 3950316
Registered in England and Wales
VAT Reg. No: 164863873
Registered address: Porta Romana Limited, Northbrook Business Park, Farnham, Surrey GU10 5EU