ORDERS, PAYMENT AND PRICINGAll orders must be received in writing, by email or fax. Any amendments to your order must also be received in writing. Unless credit account terms have been agreed, all goods ordered must be paid for on a proforma basis. All goods for supply outside of mainland UK will be supplied on a proforma basis only. For proforma customers, delivery times are quoted on receipt of payment. For all other orders, delivery times are quoted on receipt of order and are to be treated as estimates only. Prices are in Sterling and are inclusive of VAT. Prices are exclusive of freight, duties and export taxes. Orders of a high value or custom nature may require a significant deposit or special payment terms to be agreed prior to production. Where payment is made by a UK customer with a credit account, payment must be made within 30 days of the invoice date. Failure to observe these terms will forfeit account status and incur interest on any payment overdue at 3% over the base lending rate of HSBC Bank Plc, varying from time to time. Preferred payment methods are bank transfer or debit/credit card. Cheques are accepted but 10 working days must be allowed for clearance. A despatch date cannot be confirmed until the clearance time has elapsed. A 2.5% fee will be incurred for payment with American Express. Porta Romana Limited will not accept local bank charge deductions. Separate charges may apply for country specific import certification requirements such as SASO, EUR1, ATR1 and Certified Invoices for customs clearance. Prices quoted may be subject to change without prior notice at the sole discretion of Porta Romana Limited. No minimum order quantity is required. Title to goods shall only pass when payment has been received in full. Porta Romana Limited reserves the right to discontinue items without notice.
Prices are for products designed and wired for use in the UK market only. For European or US products, please see the relevant Product Guide.
DAMAGE AND RETURNSIn the event of receiving damaged or missing goods, and where liable, Porta Romana Limited will endeavour to rectify the situation as promptly as possible. Please help us by following the below procedure.
CANCELLATIONSOrders cancelled once manufacture is under way, or goods returned for reasons of unsuitability will be accepted at the management’s discretion subject to a minimum returns charge of 20% plus transport costs. Where goods are accepted for return, it is the responsibility of the client to ensure that they are received in a saleable condition and any damage sustained will be charged back to the customer. Porta Romana Limited is unable to accept items for re-stocking later than 60 days from date of invoice.
WARRANTIESPorta Romana Limited is a Lighting Association ‘Code of Practice’ accredited company. All lighting products are made using the finest materials and wiring assembly processes are carried out and monitored to the highest standards. Unless particularly delicate features of a product design are either obvious or specifically drawn to the attention of the buyer or user, it is warranted that all such items:
US (UL Listed)Porta Romana Limited has UL standard approval to supply lighting product bearing the UL and CUL mark under the following file numbers:
Bathroom Wall Light WarrantyWhere a Wall Light (sconce) is specified as being suitable for Bathroom use, the suitability is warranted only with regard to the regulatory approval for the wiring system which has been approved with IP44, IP65, UL and/or CUL ratings for damp locations. The Wall Light (sconce) is not warranted for bathroom use in terms of construction material, finish or lampshade material and the suitability on these grounds must be judged by the Interior Designer or the end user based on their understanding of the conditions of the space for which the Wall Light (sconce) is intended.
Design Policy and CopyrightAll products are exclusive designs belonging to Porta Romana Limited. Please do not submit design sheets featuring Porta Romana products to other manufacturing companies. Any manufacturer found to be re-producing a Porta Romana design will be breaching copyright or EU Design Right laws. As members of ACID we actively pursue any infringement of Design Rights.
Website PolicyPlease contact Porta Romana Head Office in advance of designing a website which includes any Porta Romana images. In appropriate instances, use of images will be allowed at the sole discretion of Porta Romana and subject to signing a partner image licence and the following conditions.
Company Registration DetailsCompany Reg. No: 3950316