Product & Care Instructions

Our designs characteristically combine natural materials, each of which must be cared for in a particular way.  These care notes advise how to look after each material.

Please always ensure that lamps are disconnected from a live source before cleaning, and pieces are cool before you start the cleaning process.  
Always wear white gloves (provided) to prevent fingerprints, and damage caused by oils on skin.

REPLACEMENT PARTS

We design our products to be repaired and refurbished.
We have created our own lightbulbs in partnership with Tala, the makers of superior and sustainable LED bulbs. These are supplied with our products, along with brackets, backplates and ceiling canopies.

For additional bulbs, touch in kits, screws, componentry, replacement bulbs or questions please contact our customer service team at customerservice@portaromana.com or phone +44 (0) 1420 23005.

Recycling Club

Give a new lease of life to your favourite Porta Romana product with The Upcycling Club. With our unique refurbishment and part exchange service, you can transform the look of your favourite pieces or trade them in for a new one.

The Upcycling Club is our promise to you that our products are made to be loved and built to last. Whether touching in a tired piece, changing the finish of a lamp, recovering a lampshade or switching the colour of a flex, The Upcycling Club can revive any product to become something new and entirely unique. Alternatively, we can part-exchange your product for something completely brand new.

Restore & Refurbish

At Porta Romana a piece should always look its best. This is why we offer the complete restoration and rewiring of your favourite products, so they can be returned, as close as possible, to their original condition. Alternatively, should you wish to adapt the look of one of our pieces, our talented team of artists can change the finish for you by swapping fabrics or switching colours.

There are some changes a refurbishment just can’t fix. On those occasions, we will happily accept your existing pieces back in part-exchange for something new. In return, we’ll give you a credit note valuation for your existing products, or if you prefer we can make a donation to one of our charity partners, SOS Africa.

Restore & Refurbish

At Porta Romana a piece should always look its best. This is why we offer the complete restoration and rewiring of your favourite products, so they can be returned, as close as possible, to their original condition. Alternatively, should you wish to adapt the look of one of our pieces, our talented team of artists can change the finish for you by swapping fabrics or switching colours.

There are some changes a refurbishment just can’t fix. On those occasions, we will happily accept your existing pieces back in part-exchange for something new. In return, we’ll give you a credit note valuation for your existing products, or if you prefer we can make a donation to one of our charity partners, SOS Africa.

Recycling Club

Give a new lease of life to your favourite Porta Romana product with The Upcycling Club. With our unique refurbishment and part exchange service, you can transform the look of your favourite pieces or trade them in for a new one.

The Upcycling Club is our promise to you that our products are made to be loved and built to last. Whether touching in a tired piece, changing the finish of a lamp, recovering a lampshade or switching the colour of a flex, The Upcycling Club can revive any product to become something new and entirely unique. Alternatively, we can part-exchange your product for something completely brand new.

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